Design policies

All our products are personalized and tailor-made especially for each of our clients. Therefore, we cannot make refunds, exchanges or returns on products for the following reasons:

1. Designs that were approved by you before production. Within this process we recommend that you consider the change in colors, proportions, arrangement or number of details that may vary in the final product compared to the digital sketch.

2. If you have changed your mind about the design of the final product once it is finished.

3. If the measurements that were provided and approved by you in the sketch are incorrect.

4. In case of discoloration of the products due to improper care (check our washing instructions).

5. If the package arrives damaged by parcel delivery and the customer receives it. In order to make the claim you must take a photograph, return the package and let us know immediately. You can contact us for this type of situation at the WhatsApp number or the email of the person who followed you up.

6. In case the package is lost because the shipping address information was incorrectly provided by the customer.

*The range of colors and proportions of the design may VARY in the final product COMPARED with a DIGITAL SKETCH or a photograph on our page, this due to the resolution of the device on which it is observed and the nature of the non-industrialized process that our products require to have custom designs.


Políticas de envío 

Our orders will be shipped once the product is finished and our client receives notification of this. Standard shipping is 3-6 business days once your package is in the parcel.

You will receive your tracking number by WhatsApp or email and the name of the parcel in no more than 1 business day as long as your package has been successfully registered and sent. If you need any type of information to be able to make the shipment, we will notify you so that we can continue with the shipment.

We highly recommend monitoring your shipment for the following reasons:

1. Your purchase is protected by us in case your package is lost or stolen as long as you notify us within the first 3 days of the incident, you will be able to track your guide with the information we provide you.

2. Most parcels do not deliver on weekends, but in some remote cases they do, by tracking your shipment you will be able to know the delivery day.

3. The parcels make 2 delivery attempts, if they are not successful they keep your package in their offices for 3-10 business days in some cases, if this happens you must pick it up within the period they have it, if not it will be returned to the origin and payment for shipping will have to be made again.

4. In high demand seasons, parcels may have delays. If your package is in this situation, you can stay informed.

At Corazón de Algodón, the quality with which our products are made is very important, so they go through different filters before reaching our customers, but if for any reason you have a problem with your order, you can contact us at whatsapp number 52 33 1416 4845 or through email paloma@corazondealgodon.com.mx